Last updated: 5 September 2024

We want you to be satisfied with your purchase from QOUIQ LLC. If you have any issues with your purchase, please contact us immediately so that we can resolve the problem.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

1.	You must request a refund within 14 days of the original purchase.
2.	The service must not have been used beyond 1.2% of the subscription credits.
3.	One-time credits are non-refundable.
4.	You must provide a valid proof of purchase and a reason for the refund request.

Refund Process

If you meet the eligibility criteria, please follow these steps to request a refund:

1.	Contact our customer support team at contact@qouiq.com to initiate the refund process.
2.	Provide the following information:
•	Your name
•	Contact information
•	Order number
•	Reason for the refund request
3.	Our customer support team will review your request and provide further instructions.
4.	If your refund is approved, it will be processed within 5 business days.

Refund Methods

Refunds will be issued using the same method of payment that was used for the original purchase. If the original payment method is no longer available (e.g., credit card expired), we may issue the refund through an alternative method.

Non-Refundable Items

The following items are generally non-refundable:

•	Services where over 1.2% of subscription credits have been used.
•	One-time credits.
•	Custom-made or personalized services.
•	Services that have already been rendered.

Shipping Costs

Shipping costs do not apply to our virtual services. In cases where physical products may apply, shipping costs are generally non-refundable unless the return is due to our error.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at contact@qouiq.com.